Shipping Policy

Shipping Policy

Thank you for shopping with The Makers co.! We are committed to delivering your products in a timely and reliable manner. Please review our shipping policy below for more details.

1. Order Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday, excluding holidays). You will receive an email confirmation once your order has been successfully placed, and another email with tracking details once your order has been shipped.
  • Orders placed on weekends or holidays will be processed on the next available business day.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery in 3-7 business days after processing.
  • Expedited Shipping: Delivery in 2-4 business days after processing.
  • Express Shipping: Delivery in 1-2 business days after processing.

Please note that delivery times are estimates and can vary based on your location and external factors such as weather or shipping carrier delays.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, size of your order, and delivery location.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number so you can track the status of your package. You can monitor the delivery progress through the carrier’s website.

6. No Returns or Exchanges

  • We do not accept returns or exchanges. All sales are final.
  • Please review your order carefully before completing your purchase to ensure you're satisfied with your selection.
  • If your item arrives damaged or defective, please contact us within 7 days of delivery, and we will assist you in resolving the issue, either through a replacement or a refund.

7. Once Shipped, We Are Not Responsible

  • Once your order has been shipped, we are no longer responsible for any delays, loss, or damage that occurs during transit.
  • If your package is lost, delayed, or damaged after shipping, we recommend contacting the carrier directly with your tracking number for assistance.
  • We are unable to offer any refunds or replacements for packages marked as delivered but not received. Please ensure that the shipping address you provide is accurate and complete.

8. Undeliverable Packages

  • If your package is returned to us due to an incorrect or incomplete address, or failure to claim the package, we will contact you to arrange for reshipping. Additional shipping charges will apply for re-delivery.

9. Customer Service

If you have any questions or need assistance, our customer service team is happy to help. You can reach us through:

  • Email: magicpaperfl@gmail.com
  • Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (Timezone)

Thank you for choosing The Makers co.! We appreciate your business and look forward to delivering your order.